Legal
Privacy Policy
Last updated: 1 November 2026
GlossWorks Car Care Ltd (“we”, “us”) is committed to protecting your privacy. This policy explains how we use the personal data you give us when you use this website or request a quote. We are the data controller for this information and are registered with the Information Commissioner’s Office (ICO) under number ZA000000.
Who we are
GlossWorks Car Care Ltd, registered in England & Wales (company no. 00000000), Unit 7, Riverside Trade Park, Manchester, M4 6LQ. Contact: hello@glossworkscarcare.co.uk.
What we collect
- Quote requests: your name, email, phone number, postcode, preferred contact method, vehicle details, the services you’re interested in, any message and any photos you upload.
- Communications: emails, calls and WhatsApp messages you exchange with us.
- Technical data: IP address and basic request logs used to keep the site secure and prevent spam.
- Cookies: see our cookie policy.
How and why we use it
| Purpose | Lawful basis |
|---|---|
| Preparing and sending your quote, and replying to enquiries | Steps prior to entering a contract / legitimate interests |
| Carrying out booked work, collection & delivery, warranty registration | Contract |
| Keeping records for accounting and tax | Legal obligation |
| Site security and spam prevention | Legitimate interests |
| Marketing emails (only if you opt in) | Consent |
Who we share it with
We never sell your data. We share it only with service providers who help us run the business – for example our email provider, website host and, where you buy film or coating, the manufacturer for warranty registration. All are bound to protect your data. Some providers may process data outside the UK under appropriate safeguards (such as the UK International Data Transfer Agreement).
How long we keep it
Quote requests that don’t lead to a booking are deleted after 12 months. Customer records are kept for 6 years after your last job to meet legal and warranty obligations.
Your rights
Under UK GDPR you have the right to access, correct, delete or restrict the use of your data, to object to processing, to data portability and to withdraw consent at any time. To exercise any right, email hello@glossworkscarcare.co.uk. You can also complain to the ICO at ico.org.uk.
This template is a starting point and not legal advice. Have it reviewed for the business before launch.